How to Handle Business Texting like a Professional.
Unlike the past where business communication relied on landlines or fax machines for messages to be conveyed, introduction of smartphones has caused quite some changes. With ideas and deals popping around anytime, business people ought to understand how to avoid stepping on the toes of the clients. Business texting is preferred because there will be records to show for that but you need to know how to do it without breaching the privacy of those you are dealing with. One of the first things you ought to remember is to not text your clients, partners and even associated without getting their permission first. If you have anything to communicate, you have 8 working hours to do so. Unless the situation requires immediate action, you should never dream of sending messages when the hours are past. Make sure you write every word in full unless it is a known abbreviation of acronyms. It is not even about the message but respecting the other party enough to make an effort on professionalism.
If you want to discuss a lengthy matter, texting is not the best option. Picking the phone to hold a conversation with the other person or emailing them comes first. It is tempting to send the same message to different people all at once when you have limited time. However, it is not just a matter of convenience to you but to the other participants as well. Only mass text when everyone you will be sending the message to is on board. Business texting should not be done when you are in important meetings because it shows lack of respect for the other parties. Also, remember that bad news should not be communicated via texts.
It is not wise to tell your associates or team about a change in place of a meeting, the time or even date of an event. There is no confirmation that everyone is going to get or read the text. If you receive a business text, make a point of replying immediately to avoid forgetfulness. Assess every situation independently in order to choose the communication mode that is best for you. Digital stalking is not to be tolerated in business communication. It does not make sense to call, text and email the other party on the same issue at a go. It follows that you will get a response in due time without stalking and if you need an immediate response there are better ways of getting that without being insensitive to privacy and the schedule of others. Even if you see other people misusing business texting, it is not okay for you to follow suit.